Terms of service for Cracked Exotics By purchasing a reptile from Cracked Exotics, you are acknowledging that you have read, understood and agree to the terms and conditions described below. An animal can be put on hold for 25% of the purchase price, this deposit is non-refundable or transferable to another reptile. The remaining balance must be paid with in 30 days, unless other arrangements have been made and agreed to by both parties. *Reptiles must be paid in full prior to shipping or at the time of pick up. Shipping is at buyers expense and is an additional cost, please send us a message for a shipping quote. Reptiles get shipped priority overnight for next day arrival, and will only go out on Monday, Tuesday and Wednesday. No Thursday or Friday shipments of live animals. Please ensure you are home to receive your shipment. We will not ship if weather on either end is deemed unacceptable (too hot or too cold), we are happy to wait for safe weather to ensure live arrival. We are not responsible for tail loss of geckos during shipping, or tail loss while the gecko is on hold for a payment plan, or weather reasons. Tail drops are out of our control, and happen to the best of us. Tail loss does not decrease the value of a gecko, a refund or partial refund will not be issued. All reptiles have a 7 day health guarantee, with some exceptions if neglect seems possible. If a reptile dies with in the 7 day health guarantee please provide us with picture proof, and picture of enclosure. In rare circumstances we may request a necropsy. You must confirm with in one (1) hour of receiving your shipment to validate the 7 day health guarantee. Failure to do so voids the health guarantee. The guarantee will credit you another reptile of same value, additional shipping charges apply. Animals sold as male or female are guaranteed to be those sexes. Geckos sold as Probable male or female are not guaranteed, they are based on an educated guess on pore visibility. We are always happy to chat.